FAQ

Contact us via call, WhatsApp or Telegram with the exact brand and model (e.g. Samsung SM-G991B or iPhone 13 Pro Max) and fault symptoms. When possible, attach photos of the screen, back panel, under-battery label, and any on-screen error. We confirm intake method (in-person, courier, Post, Tipax) and the initial diagnostics ETA.

Screen, battery, charging flex or camera replacements usually take 1–3 working hours. Board-level repairs (BGA, charging IC, power IC, water damage, burnt traces) take 1–5 working days depending on complexity, schematic access and part sourcing. Unlock and software flashing typically under 2 hours. Exact ETA is confirmed after diagnostics and before work begins.

Yes. Screen and touch replacement carries a 3–6 month warranty (excluding physical cracks, liquid ingress and pressure damage). Battery replacement has a 6 month warranty. Board-level repairs (charging IC, power IC, BGA, traces) carry a 1–3 month functional warranty. Unlock and software flash vary by service, up to 7 days. Warranty excludes misuse, re-exposure to liquid, unstable charger voltage and impact damage.

We first source genuine or OEM parts. If unavailable, we offer Grade-A refurbished/pulled parts with your approval. For rare ICs or burnt boards we source from market or recover from donor devices. If none is possible we propose full board swap, unit replacement, or free-of-service return.

In hardware repairs like screen or battery replacement, data is usually preserved. For board repair, flashing, FRP unlock or storage replacement, the device is reset and data is lost. Strongly recommended: back up Gallery, WhatsApp, Contacts and Telegram before shipping. We image internal storage where possible, but final backup responsibility lies with the user.

After diagnostics, exact part and labor cost is quoted transparently. For simple repairs (screen, battery, flex) payment is after delivery and testing. For board repair and rare parts, a 50% deposit is collected for sourcing and the balance after final test. Unlock and flash are prepaid. Every payment comes with an official invoice.

After screen replacement we calibrate touch and test True Tone (on iPhone) or color tuning. After battery replacement a charge cycle calibration is recommended. After camera replacement we tune focus and OIS. After proximity sensor repair we test and adjust thresholds. After board repair, full network, audio, charging, camera and sensor tests are performed and a written report is delivered.

Apple (iPhone 6 through 16 Pro Max), Samsung (Galaxy S, Note, A, Z Fold/Flip), Xiaomi (Mi, Redmi, Poco), Huawei (P, Mate, Nova), Honor, Oppo, Vivo, Realme, OnePlus, Google Pixel, Nokia, Motorola, Sony Xperia, Asus ROG, Lenovo, Tecno, Infinix and itel. Custom and prototype mobile boards are also handled via reverse-engineering engagements.

Yes. Ship the phone in shock-proof packaging (bubble wrap + rigid box), preferably insured. Delivery via Post, Tipax, Mahex or dedicated courier is accepted. Before shipping, back up data, remove SIM and memory card, and share the screen lock code separately. Tracking code is issued and repair begins upon arrival at the workshop.

Detailed fault description with start time, photo of error screen or liquid damage, previous repair history (if any), exact model and IMEI, current OS version, screen lock code or pattern in a separate note (optional but helpful), and if available, purchase invoice or warranty card. For board repairs, send schematic or flash file if you have them.